Princeton Pilot Shoppe
Online - Returns Policy
Our returns center will
refund or exchange any merchandise that is returned in its original packaging
within 30 days from the date of purchase. Merchandise that was received
damaged may also be returned within 30 days. A receipt is required for
all refunds and exchanges, and we cannot accept merchandise from other
vendors.
How to Return Merchandise
To return packaged or damaged merchandise, indicate the reason for return
on the packing slip that came with your order. Include the packing slip
with the merchandise, and wrap everything securely. Ship the merchandise
to the address on the front of the slip. For added protection, we suggest
that you insure the return shipment or send it via a trackable express
courier service.
If you have lost your packing
slip, please record your order number (your order number was included
in the order confirmation e-mail message we sent you) on a separate piece
of paper and ship the merchandise to the following address:
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Princeton
Airport
Pilot Shoppe - Returns
41 Airpark Road
Princeton NJ 08540-5796
Phone: 609-921-3100
Fax: 609-921-1291 |
How to Return Gift
Items
You may return a gift for store credit or a refund. To return a gift,
include the packing slip, if available. If you did not receive a packing
slip with the order, simply write on a separate piece of paper the name
and e-mail address of the person who purchased the gift, along with your
name and physical and e-mail addresses, and ship the product to the address
listed under "How to Return Merchandise."
Refund Information
All refunds will be issued within five days of the return receipt. A customer
service representative will confirm the refund date and amount via e-mail.
Please note that shipping and handling costs will not be refunded unless
the return is being made due to an order error on our part. If you have
any additional questions about this policy, please contact us by e-mail,
phone, fax, or letter at the location above.
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